In May 2022, the Canadian singer Justin Bieber, will perform in concert through his tour “Justice World Tour”In Mexico City, Guadalajara and Monterrey. This project is highly anticipated by both the superstar and the public, since the tour was delayed two years due to the pandemic.
In CDMX the sale of tickets is for Ticketmaster and in Guadalajara and Monterrey for Super tickets, but the disagreements of acquiring accesses on this platform for these two cities in the interior of the Republic have not been long in coming. And is that there are many users who made their purchase from the first hours in which the accesses and they haven’t received your purchase notification yet, and although they have called to clarify the situation, in customer service they do not give them an accurate answer, according to various testimonies, such as that of Sharon Mora who lives in Guadalajara.
She made the purchase online last Tuesday, November 16, hoping that at the end of the process the option to download the access would appear, “but nothing came out, the page was blank, but the charge was made in my card ”, so he thought that in the next few hours An email would arrive with the notification of the purchase, but so far it has not happened, since then he realized that more people are going through a similar situation.
“I spoke to Superboletos and they told me that it was precisely because the page was saturated, but to wait for me and that in the course of the day it would reach me, that was on Wednesday.” Today he received a message from the platform where they notify him that the charge was made but the tickets were not generated and they gave him a folio to continue with the process and notify him what is going to happen.
Sharon stood in virtual line from 09:00 on Tuesday morning, bought them until 2:30 p.m. His transaction was for 5,222 pesos. If the situation is not resolved, she and other users will go to the Federal Consumer Prosecutor’s Office (PROFECO) to file a complaint.
On Facebook there have also been publications in this regard, the user “KEN” wrote: “Collectively I make this publication to ask for support, since yesterday more than 200 people from Monterrey and Guadalajara bought our tickets in Superboletos and they They decided not to generate our tickets, but they did make the payments, the amounts of the tickets were deducted from the bank but they were never delivered to us. Please help us to share this publication so that they respect our tickets and send them to us as well as other people! ”.
Mora shared to this medium, other testimonies in audios of people who have had the same problem as her. In one of these, a woman explains that last Wednesday, November 17 at 11:05 in the morning, she bought a VIP ticket that includes a photo with the singer and with the corresponding taxes, a total of 29,425 pesos was made, hours later the charge was made to his account, but the ticket did not arrive, he dialed twice to find out what had happened, they took his data, explaining that he would receive access or a refund, “and not a thing has arrived , nor another, 48 hours have already passed, I do want my money because it is almost 30 thousand pesos, I don’t even want the ticket, I want the money to be able to put it on another card that is not Banco Azteca and buy it in the general sale or in pre-sale for the new date of Mexico City ”.